Please allow 24hours processing time (1 working day) for us to get your order ready for courier after payment is received. We send all orders overnight express or same day delivery. We only send fish Monday – Thursday (Cape Town) and Monday – Wednesday (rest of South Africa)
Once sent, you will receive a tracking number. If you have any queries regarding the time of delivery you can contact the couriers directly using your tracking number as reference.
This is a hobby for me and a passion, not a money making venture, for this reason I take pride in my shipping process and make sure your fish and plants are sent with correct packaging and protections measures to ensure they get to you safely, this may include fasting fish 24 hours before sending to eliminate waste, bagging fish right before courier arrives (we know the time and deal with the same driver daily) and making sure our water to oxygen ratios are sufficient for the journey to you. If you are in Cape Town your order is delivered the same day it is collected (not necessarily the same day you ordered) and other main cities are delivered the following day. Outlaying areas make take 48 – 72 hours even if we send “Overnight Express” but your fish and plants will be prepared for this journey. If for some reason you receive fish “Dead on Arrival” we have got your covered! Yes, this is risky for a business to take this type of responsibility but we are not prepared to do business if we can not guarantee your fish arrive alive, please see our REFUND POLICY regarding DOA’s